FAQ

Frequently Asked Questions

Company

What does MOAI mean?

How do you pronounce MOAI

What is a MOAIAN?

Shipping

How long until my order ships?

How long does shipping take?

How much does shipping cost?

Can you ship to a P.O. box?

Do you ship internationally?

Can I view the status of my order?

Will I be able to track my order?

Do I have to sign for my shipment when it arrives?

What happens if my order says delivered but I don't have it?

Shopping

Where can I purchase your products?

What payment types do you accept?

Returns & Exchanges

What if I accidently order the wrong thing?

Products

Are your products "fair trade"?

How do I find the right size?

How would you describe the fit?

What material is used?

What are the care instructions?